USP’s 5 step approach to customer satisfaction
USP follows a well-established customer satisfaction research process that can tackle and eliminate each of these challenges. We start the process by verifying your business needs. We decide on the right methodology and design a questionnaire specific to your needs by identifying your relevant customer segments and determining the specific phases of their experience. We approach them with a team who can understand and speak their language. Following a vigorous analysis, we do not only present you the results but consult you with an actionable plan.