Is 7.5/10 a good or average mark?
Anything to ensure the customer is satisfied. For many companies and organisations, this is an important motto. Measuring of satisfaction is entirely possible. As market specialists, we often provide national or regional benchmark figures. By providing context to your own results, these figures make it possible to identify how far ahead or behind in the game you are. It also demonstrates whether a mark of 7.5/10 is good or just average.
Points for improvement are another key component of a customer satisfaction survey. Based on our findings we make it clear how improvements can result in higher levels of customer satisfaction.