Is 7.5/10 a good or average mark?
Anything to ensure the customer is satisfied. For many companies and organisations, this is an important motto. It is also totally possible to measure levels of satisfaction. As market specialists, we often provide national or regional benchmark figures. These give your own results more meaning because it is possible to identify how far ahead or behind the game you are, relatively speaking. It also demonstrates whether a report mark of 7.5/10 is a good or average mark. The points for improvement are another key component of a customer satisfaction survey. With these, we make it clear how improvements can result in higher levels of customer satisfaction.