Embrace a continuous improvement
Step 5. Consultancy: USP comes to you to share the results in a face-to-face interactive workshop/ presentation.
This allows you to thoroughly understand the key findings in context. We have worldwide benchmark insights across customer segments and key players in the construction, installation and home improvement markets. We do not only provide you the results, but we also provide you our recommendations on how to proceed with your action plan. It is crucial to follow up on customer satisfaction research in order to ensure the effectiveness of your action plan.